MeatNews reports that the U.S. Department of Agriculture’s Food Safety and Inspection Service has issued a new directive regarding implementation of its monitoring system for consumer complaints.
According to an FSIS release, the Consumer Complaint Monitoring System “is a database use by FSIS to record, triage, analyze, and track all consumer complaints reported to the agency. All consumer complaints reported to FSIS are entered into the database regardless of the program from which the complaint originated.” The Office of Public Health Science and Human Health Sciences Division manages the CCS program, and the Office of Food Defense and Emergency Response, created as part of a coordination effort with the U.S. Department of Homeland Security, provides additional data analysis.
The new directive, number 5610.1 and titled “Procedures to Implement the Consumer Complaint Monitoring System,” outlines the background of the CCMS program, describes complaint intake procedures, and gives guidelines to determine if a complaint warrants inclusion into the CCMS database. The directive also contains information regarding special circumstances that may develop from a complaint.